Sub-processors
These are the third parties that process personal data on our behalf when we answer calls for you. This page is generated from the live configuration of the service rather than maintained by hand, so it cannot fall out of step with what the software actually does.
| Provider | What they do | What they receive | Where |
|---|---|---|---|
| OpenAIIn use | Live speech recognition and conversational response during a call (Realtime API) | Live call audio, the resulting transcript, and the business brief supplied as context | United States, under the applicable transfer mechanism |
| DeepSeekNot currently enabled | Post-call summarisation and structured extraction; analysis of publicly available business websites | Full call transcripts, including caller name, telephone number, postcode, enquiry details and any special category data a caller volunteered; public website content | Mainland China. No UK adequacy regulationA restricted transfer. Requires an IDTA or UK Addendum and a documented transfer risk assessment before live call data is processed. |
| TwilioIn use | Telephony, phone numbers, call routing and SMS delivery | Telephone numbers, call metadata, call audio in transit, and the content of text messages | International, under the applicable transfer mechanism |
| RenderIn use | Application and database hosting | Account information, call records, transcripts and structured leads | Frankfurt, Germany |
| ResendNot currently enabled | Transactional email notifications | Recipient email address and notification content | United States, under the applicable transfer mechanism |
Status reflects the live configuration of this deployment at the time this page was loaded.
We give reasonable advance notice before a new sub-processor begins materially processing your data. You may object on reasonable data protection grounds by writing to [PRIVACY EMAIL] within 14 days of notice.